“We ordered a sideboard from ATG Stores on 6/17 and specifically requested, and were charged for, white glove delivery service. I specifically asked for that service so that the item would be unboxed immediately and we could inspect for damage while the carrier was still there. Unfortunately, somehow, the order was sent UPS freight and was simply delivered to our porch, not unboxed. The item did, in fact, arrive damaged. The box it came in was damaged as well, not to mention, there was no way for us to completely get the item out of the box to fully inspect it without some of the packing material and box not able to be used again for re-packaging . Again, this is exactly why we wanted white glove service.

I am now left with a $690 damaged item that weighs 150 pounds that I somehow have to get packaged into a box for pick up (I have yet to receive further instructions beyond an RMA#). Have you tried to find a box that big? It is impossible, not to mention the weight of this item.

I am extremely frustrated with the service I have received. This is not my fault – I tried to be careful by requesting white glove delivery, and now I am being told it is solely my problem to get this item packed up and sent back so we can get our money back. I have been hung up on, told different stories depending on what representative I speak to, had representatives refuse to get a manager on the phone…..the list goes on and on.”

- Anonymous

“I placed an order on July 1st and according to the manufacturer it was ready for ship last Tuesday and ATG costumer service told me it would be shipped Monday or Tuesday of this week. It is now end of Wednesday business day and they are telling me it won't ship till Friday. I am absolutely frustrated and upset about this situation. I have an event on June 25th and I needed this Chandelier to get here few days before for installation. I have torn open walls and construction workers on the job waiting and this is a complete waste of money and time for me. I tried calling the customer service and they keep telling me they will call me back and either they never do or they give me falsified information. I have been passed around for long enough and need a responsible party to resolve the matter immediately.  

I realize now that ATG is notorious for these episodes and this is a universal problem. I am going to have to take further action if I don't hear from you and resolve the problem."

-Anonymous

“I wish I had read done the search that provided this site before I did business with these people. In march I purchased 4 bar stools from these idiots. They were to ship on 4/8. I was contacted twice before that date by email stating the same. Then came a call saying that due to a processing issue with their supplier the chairs were unavailable and would be shipped 5/15. Then come the "oooops they were not in the container and will ship on 6/15. Then came the "unexpectedly discontinued" email. Then they told me an alternate product could be substituted, but I would have to pay for that and they would send me a refund sometime in the future for the original purchase. I was born at night but not last night. I am out $454.00. I have filed a BBB complaint and a complaint with the WA. attorney general's office. Today I am doing the same with the Interstate Commerce Commission and the Texas Attorney Generals Office... My the way the only phones they answer are the ones in their sales call center. None of the other extensions get answered. I am beginning to think this is an overseas operations who rented an office in the US to look like a US operation... Just a hunch If you would like to contact me feel free. Perhaps a class action is in order...”

-Anonymous

“I received 4 sconces in January...just perfect and exactly what I am looking for. However, when I went to have my electrician install them one does not work. I have called customer service and they have told me that they will no longer help me. Several weeks have passed since I purchased them, however, I am in the middle of a HUGE renovation, and things have gotten delayed. I am disgusted....I wish I had done my homework and read these reviews stating your company is notorious for this. I am contacting the state attorney generals office next, and will NOT stop. My husband is an executive for the largest retailer in the world...he will help me spread the word about your disreputable company.

Eventually this type of customer service catches up with bad retailers...”

-Anonymous

“Being that I have been in customer service for so long I try to give the company the benefit of the doubt and try to have patience.  I placed my order on 04/24/11 for 3 lamps. When the lamps arrived I only opened one of the three lamps and it was crooked and not a good quality.  That night I contacted the company and got an RMA number and the very next day I sent the lamps back.  It cost me $75.00 to send these lamps back that I held for 5 minutes, I find it hard to believe that a company that boosts about how large and customer oriented they are should be able to use their shipping discounts on returned products.  I insured and tracked the package to make sure that it arrived back there.  I have called several times and was assured that a credit would be issued and it has not.  I have resorted to filing a dispute with my credit card company yesterday and now supposedly your company has issued a credit.  These lamps have cost me a lot of money and a lot of time in the middle of me moving into a new home.  I have sent a letter directly to the company in hopes of having someone listen to me and have not received any response.  I have now found a complaint board for your company which amazes me that there is such a thing, it says so much to me about your company.  I have not yet contacted the BBB yet or added my complaint to the board but my patience is wearing thin with ATG.  My final attempt will be copies of all my correspondence to Gary Rubens, CEO and Brad Halbach, VP-Operations to see if I get any help there."

-Anonymous